🔒 Privacy Policy

Last Updated: March 17, 2026

At TokyoTrends, we value your privacy as much as we value your collection. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our online store or our physical location at Emporium Melbourne.

1. Information We Collect

When you interact with us, we collect certain personal information necessary to provide our services, including:

  • Contact Details: Name, shipping address, billing address, and phone number.
  • Order Details: Email address and history of products you have purchased or viewed.
  • Device Information: IP address, browser type, and time zone (collected automatically via Shopify cookies).
  • Payment Info: While we do not store your full credit card details (these are processed securely by Shopify Payments/PayPal), we receive transaction confirmations to fulfill your order.

2. How We Use Your Information

We use your information to ensure a seamless shopping experience:

  • Order Fulfillment: To process payments, arrange shipping, and provide order confirmations.
  • Fraud Prevention: To screen orders for potential risk or fraud.
  • Communication: To provide customer support and, if you’ve opted in, send you updates on new drops and exclusive offers.
  • Legal Compliance: To comply with applicable Australian laws and regulations.

3. Sharing Your Information

We do not sell your personal data. We only share your information with trusted third parties who help us run our business:

  • Shopify: Our platform provider that hosts this store.
  • Logistics Partners: Specifically Australia Post, so they know where to deliver your parcels.
  • Payment Processors: Such as Shopify Payments and PayPal, to securely handle your transactions.

4. Your Rights (Australian Privacy Principles)

As an Australian resident, you have the right to:

  • Access the personal information we hold about you.
  • Request that your personal information be corrected, updated, or deleted.
  • Opt-out of marketing communications at any time by clicking the "Unsubscribe" link in our emails.

5. Security and Retention

We retain your personal information only for as long as necessary to fulfill your orders and meet legal obligations. While no method of transmission over the internet is 100% secure, we follow all Shopify security standards to protect your data.

6. Contact Us

If you have any questions about our privacy practices, or if you would like to exercise your rights, please reach out to our team:
📧 Email: info@tokyotrends.au
📍 Address: Emporium Melbourne, VIC 3000, Australia